Privacy Policy

Last Updated: January 26, 2026

1. Introduction

ThingGO LTD ("we", "our", or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our transport services or visit our website.

We are registered in England and Wales and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

2.1 Personal Information

When you request a quote or book our services, we collect:

• Full name and company name (if applicable)
• Email address and phone number
• Pickup and delivery addresses
• Details about goods being transported
• Preferred pickup dates and times

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser type
• Pages visited and time spent on our website
• Referring website addresses

3. How We Use Your Information

We use your personal data for the following purposes:

• To provide transport services and process your bookings
• To communicate with you about your delivery requests
• To send quotes and invoices
• To improve our services and customer experience
• To comply with legal obligations
• To prevent fraud and ensure security

4. Legal Basis for Processing

We process your personal data based on:

• Contract Performance: To fulfill our transport services
• Legitimate Interests: To improve our services and prevent fraud
• Legal Obligation: To comply with UK laws and regulations
• Consent: Where you have given explicit consent for specific purposes

5. Data Sharing and Disclosure

We do not sell your personal data. We may share your information with:

• Service providers who assist in delivering our services (e.g., payment processors)
• Legal authorities when required by law
• Professional advisors (lawyers, accountants) when necessary

6. Data Retention

We retain your personal data for as long as necessary to:

• Provide our services to you
• Comply with legal, accounting, or reporting requirements
• Resolve disputes and enforce our agreements

Typically, we retain customer data for 7 years in accordance with UK tax and business regulations.

7. Your Rights

Under UK GDPR, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data (subject to legal obligations)
• Restriction: Limit how we use your data
• Portability: Receive your data in a structured format
• Object: Object to processing based on legitimate interests
• Withdraw Consent: Where processing is based on consent

To exercise these rights, please contact us at info@thinggo.uk

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

9. Cookies

Our website may use essential cookies to ensure proper functionality. We do not use tracking or advertising cookies without your consent.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website with the updated date clearly displayed.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

ThingGO LTD
Email: info@thinggo.uk
Website: www.thinggo.uk

13. Complaints

If you believe we have not handled your personal data properly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Website: www.ico.org.uk
Helpline: 0303 123 1113